Matthew Unrue

Software Development Engineer II

As a member of MetLife's Cloud Enablement Team, designed, developed, and documented cloud-based software solutions for developers and administrators alike across the corporation in a Scaled Agile environment. Interfacing with cross-functional teams, helped manage AKS clusters, Docker swarms, IaC, and existing legacy codebases and architecture while rapidly prototyping new solutions.

• Presented findings and performed live demonstrations of solutions to stakeholders that included CIOs and VPs of continental regions.
• Participated in prototyping IaC solutions, including a pilot of Hashicorp's Terraform. Developed modules for Terraform Cloud to create and manage Azure Cache for Redis instances according to corporate security policy with Azure solutions like Event Hub, Log Analytics, and Private Link.
• Oversaw the migration of the Cloud Enablement Team's documentation system from Confluence to a managed Scaled Agile-based Azure DevOps project using Azure Boards and code repository-based Wikis.
• Designed and engineered master and regional dashboards to monitor AKS and Docker deployment utilization across the global corporation with the particular focus of minimizing costs by utilizing Azure-native solutions like AKS Container Insights, Azure Metrics, Azure Log Analytics, KQL, and Python.

Implementation Professional II

Managed, coordinated, and provided expertise for the licensing and implementation of software used within the College of Humanities and Social Sciences (CHASS) and all its respective departments. Performed maintenance, testing, and end-user training of both software and hardware, along with data security planning pertaining to the implementation and application of technology directly with university faculty for scholarly research and academic operations. Researched and collaborated with specialists to resolve unexpected outages and incidents.

• Managed the CHASS contextual knowledge base within ServiceNow Knowledge Management, improving and creating technical and user-level documentation to improve incident resolution times and efficiency.
• Assigned to handle particularly difficult user interactions both in-person and remotely with honed customer service and communication soft skills.
• Assisted in managing over 6,000 physical devices among the CHASS departments through ServiceNow, Active Directory, Jamf Pro, and Microsoft Endpoint Configuration Manager.

Lead Barista / Barista

Mentored and trained several new café servers, setting the example for quality customer service. Supervised the café, its operations, and other baristas in their work while assisting the managers in the day to day bookkeeping, customer relations, and employee training.

Elementary Japanese Tutor

Taught the reading and writing of all Japanese scripts alongside the phonetics, grammar, and syntax of the Japanese language. Created a number of small programs and scripts that assisted in the teaching and review of Japanese, including one that automated the production of quizzes, tests, and answer keys.